Thank you for choosing Hijotar LLC. We are committed to providing you with high-quality men’s apparel and a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a reasonable return and refund service. Please read the following policy carefully before submitting a request.
I. Return Request Period
You may request a return within 7 days of receiving your order.
Requests submitted after this period may not be accepted (unless there is a quality issue).
II. Return Conditions
To ensure a smooth return process, items must meet the following conditions:
Items must be unworn, unused, and unwashed.
Items must remain in their original condition and be suitable for resale.
Items must include all original tags and packaging.
You must provide a valid order number or proof of purchase.
If items do not meet the above conditions, we may decline the return request.
III. Non-Returnable Items
The following types of items are generally ineligible for return or refund:
Sale items or clearance items (as clearly marked on the product page).
Intimate apparel (such as underwear products, where applicable).
Items that have been used, damaged, or soiled by the customer.
Orders that have exceeded the return request period.
IV. Return Process
Submit a Request:
Please contact us via our customer service email and provide the following:
Your Order Number.
A description of the issue with the item(s).
Photos of the item(s) (if there is a quality issue).
Review and Confirmation:
We will respond to your request within 24–48 hours, providing the return shipping address and further instructions.
Return the Item(s):
Please ship the item(s) back according to the instructions provided and retain your shipping receipt/tracking information.
Refund Processing:
Once we have received and inspected the returned item(s), we will proceed with processing your refund.
V. Shipping Costs
Returns for Non-Quality Issues:
Return shipping costs are typically borne by the customer.
Returns for Quality Issues or Incorrect Items:
Upon verification, we will cover the return shipping costs or offer a compensation solution.
We recommend using a trackable shipping service to minimize the risk of the return package being lost in transit. VI. Refund Instructions
Refunds will be processed within 3–7 business days after the returned items have been inspected and approved.
Refunds will be credited back to your original payment method account.
The actual time it takes for the funds to reach your account may vary and could be delayed depending on the processing cycles of your bank or payment platform.
VII. Exchange Instructions
If you wish to exchange an item for a different size or style, please specify this in your return request.
Exchanges are subject to product availability (stock status).
If the requested item is out of stock, you may choose to receive a refund or exchange it for a different item.
VIII. Order Cancellation
Orders may be cancelled for a full refund provided they have not yet been shipped.
Once an order has been shipped, it must be processed in accordance with our standard return procedures.
IX. Handling of Exceptional Circumstances
- Receipt of Incorrect Items:
Please contact us immediately and provide photographic evidence; we will resolve the issue for you as soon as possible. - Damaged or Defective Items:
Please report any damage or defects to us immediately upon receipt of the package; we will offer a solution involving a return, exchange, or refund. - Non-Receipt of Package:
Please contact us to verify the shipping status; we will assist you in resolving the issue.
X. Contact Details
If you have any questions regarding our return and refund policy, or if you require assistance, please feel free to contact us:
Address: 31135 SAMANTHA LN TEMECULA, CA 92592
Email: eriberto@hijotar.shop / support@hijotar.shop
Phone: (840) 837-3108
We highly value your shopping experience and are continuously working to optimize our service processes. Thank you for your support and trust in Hijotar LLC!